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We inspect all returned items when they arrive at our processing facility. If your return is a result of an PhoneCasesMart.com error or defective product, we will refund the full cost of the merchandise and original shipping charges.
If you return an item that was opened or shows signs of wear, we will issue a partial refund minus the original shipping charges and return shipping fees. Products decrease in value over time. Therefore, a reduced refund will be issued for returns initiated over 60 days after delivery or received at our returns processing facility after 10 days*.
You can expect your refund within ten working days from the date we receive your returned package. In most cases you will receive a refund sooner, but we estimate ten working days because of the time required for product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). All refunds are issued to the original method of payment unless you selected to return for in-store credit. Once your return is processed we will send you an email with your refund details.
*See Return Policy for more information.